Refund policy
Candice Lloyd wants customers to feel comfortable purchasing footwear online.
Eligible products may be returned according to the conditions below.
1. Return Period
Return requests may be submitted within 30 days after delivery.
Please contact us before mailing any merchandise back.
Packages returned without receiving the appropriate return instructions may experience delays or may not reach the correct return facility.
2. Trying On Your Purchase
Footwear may be carefully tried on indoors to determine size and fit.
We recommend using a clean indoor surface and keeping the original packaging until you decide whether to keep your purchase.
Shoes showing outdoor wear may not qualify for a standard return.
3. Return Condition
Items should generally be:
- Unworn outdoors
- Clean
- Undamaged
- Unwashed
- Unaltered
- Free from stains
- Free from noticeable odors
- Complete with included accessories
- Returned with original packaging when reasonably possible
4. Items That May Be Ineligible
A return may not qualify if:
- The 30-day period has expired
- The product shows substantial wear
- The customer damaged the item
- Merchandise was altered
- Important components are missing
- The item was clearly marked Final Sale
- The return was sent to an unauthorized location
Applicable statutory consumer rights are not affected.
5. Starting a Return Request
Email:
Please provide:
- Order number
- Full name
- Email used during checkout
- Product being returned
- Reason for the return
If you are reporting damage, a defect, or an incorrect product, include clear photographs.
Our support team will provide return instructions when the request is approved.
6. Correct Return Address
Do not automatically return merchandise to the address printed on your original shipping parcel.
That address may belong to a carrier, warehouse, or logistics facility that does not accept customer returns.
Always use the return destination provided by our customer service team.
7. Return Shipping Responsibility
For returns based on:
- Size preference
- Fit preference
- Color preference
- Change of mind
- Accidental ordering
- Personal preference
return shipping expenses are normally paid by the customer.
If we verify that an incorrect, defective, or damaged product was originally supplied, we will review the appropriate solution separately.
8. Return Tracking
We recommend choosing a trackable return service.
Please keep your shipping receipt and tracking information until your return is completed.
Candice Lloyd cannot guarantee a refund for merchandise that does not reach the authorized return location.
9. Return Inspection
Returned items may be inspected after arrival.
We may review:
- Overall product condition
- Signs of use
- Damage
- Packaging
- Missing components
- Whether the returned merchandise matches the original purchase
If the return requirements are not met, a refund may be reduced or declined where permitted by law.
10. Refund Method
Approved refunds are generally returned to the original payment method.
After we issue a refund, the customer's bank or payment provider may require additional business days to complete processing.
11. Original Shipping Charges
Initial shipping fees are generally non-refundable for standard customer-choice returns.
Exceptions may apply when:
- An incorrect item was shipped
- The product arrived with a verified defect
- The product arrived damaged
- Applicable law requires reimbursement
12. Wrong Product Received
If your order arrives with the wrong style, size, or color, contact:
Please provide your order number and photographs showing the product and relevant labels.
13. Damaged or Defective Items
If merchandise arrives damaged or defective, please contact us before extensive use.
Provide:
- Order number
- Description of the problem
- Full-product photograph
- Close-up photographs of the issue
- Packaging photographs where relevant
Please keep the original packaging until your case is reviewed.
14. Exchanges
Direct exchanges depend on product availability and cannot always be guaranteed.
If a different size or color is required, we may recommend returning the original product and placing a new order.
15. Cancellation Requests
If you wish to cancel an order, contact:
as quickly as possible.
We will attempt to assist before processing progresses.
Cancellation may no longer be possible after the order has entered fulfillment, packing, or shipment.